Customer Journey Analytics & Orchestration

Authenticx

Authenticx is a healthcare-specific conversation analytics platform that leverages AI to analyze patient interactions and provide actionable insights.

Boost.ai

Boost.ai unlocks the full potential of customer service automation with a no-code virtual agent platform that improves customer satisfaction, streamlines support, and increases revenue.

Capacity

Capacity provides an AI-powered support automation platform, helping organizations automate workflows, manage knowledge, and improve customer experience.

Cresta

Cresta’s AI-powered platform combines real-time insights with human intelligence to optimize contact center operations, improve customer experiences, and enhance agent performance.

DRIPS

Drips is a conversational AI platform that leverages SMS messaging to engage consumers in a way that is real, easy, and safe.

EvaluAgent

EvaluAgent is a customer service platform that uses AI-driven insights to automate Quality Assurance and agent improvement, enhancing customer experience and operational efficiency.

Genesys

Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.

Kore.ai

Kore.ai provides an AI-powered platform for building and deploying omnichannel virtual assistants, helping businesses automate customer interactions and improve operational efficiency.

Krisp

Krisp provides advanced AI-powered noise cancellation technology, enabling clear, distraction-free communication for professionals and businesses globally.

NICE CXone

NICE Ltd provides AI-driven contact center and workforce optimization solutions that enhance customer experience and improve operational efficiency.

Observe.ai

Observe.ai transforms contact center operations with AI-powered analytics, offering 100% visibility into customer interactions to enhance performance and customer experience.

Outreach

Outreach is a sales execution platform that helps revenue teams optimize workflows, increase pipeline visibility, and improve sales effectiveness through AI-powered insights and automation.

PolyAI

PolyAI delivers conversational AI solutions for customer service, enabling seamless voice interactions that enhance user satisfaction and operational efficiency.

SaltedCX

SaltedCX offers customer experience management solutions for B2B enterprises, focusing on actionable insights and operational efficiency.

SuccessKPI

SuccessKPI’s AI-driven Workforce Engagement Management (WEM) platform provides an all-in-one workbench to drive better customer experiences and improve agent performance through actionable insights and automation.

Zenarate

Zenarate provides AI-driven simulation training for customer-facing teams, enhancing agent performance and boosting customer satisfaction through realistic, immersive experiences.

Zingtree

Zingtree offers decision tree software to streamline workflows, enhance customer support, and empower employees with guided processes for better outcomes.

Ada

Ada empowers businesses with AI-driven customer service automation, resolving inquiries faster and with personalized interactions across channels.

Balto

Balto delivers real-time AI guidance for contact center agents, improving compliance, conversions, and customer satisfaction by analyzing live conversations and suggesting next best actions.

Call Miner

CallMiner delivers conversation analytics powered by AI, enabling organizations to analyze and improve customer interactions across channels.

eGain

eGain provides AI-powered knowledge management and digital engagement solutions for enterprises to automate customer service and boost agent productivity.

Five9

Five9 delivers intelligent cloud contact center solutions with AI-powered automation and omnichannel support, empowering businesses to improve customer engagement and efficiency.

Glia

Glia provides an AI-powered digital customer service platform that integrates voice, video, chat, and CoBrowsing to deliver seamless customer experiences across digital channels.

Intercom

Intercom offers a customer communication platform that unifies messaging, email, and chat into one inbox, enhancing customer support and engagement.

Laivly

Laivly provides an AI-powered desktop automation platform that empowers customer service agents with real-time intelligence and workflow automation tools.

Loris

Loris provides AI-powered tools to optimize customer support conversations, improving empathy, efficiency, and resolution rates.

Playvox

Playvox provides workforce engagement management solutions for contact centers, improving agent performance, scheduling, and quality assurance with user-friendly tools and analytics.

Quiq

Quiq provides asynchronous messaging and conversational AI solutions, helping businesses engage customers across multiple channels, reduce call volume, and improve response times.

Regal.ai

Regal.ai is an outbound sales platform that helps B2C brands drive revenue by automating personalized phone and SMS outreach to high-intent leads.

Sanas

Sanas offers AI-powered real-time accent translation technology, helping businesses eliminate communication barriers and improve customer interactions.

Sestek

Sestek provides AI-powered conversational solutions, including speech analytics and biometrics, helping enterprises automate customer service and enhance security.

Sharpen

Sharpen Technologies Inc. provides a cloud-native contact center platform designed to improve agent experience and customer satisfaction.

Ujet.cx

UJET provides a cloud-native contact center platform that modernizes digital experiences and unifies customer interactions across voice, chat, and SMS.

Uniphore

Uniphore offers an AI-native platform that enhances contact center performance through self-service, agent assistance, and post-interaction analytics.

Vistio

Vistio delivers task guidance and real-time coaching solutions to help contact center agents improve performance and streamline workflows.

Xebo.ai

Xebo.ai is an AI-powered experience management platform that helps B2B and B2C brands capture, analyze, and act on customer feedback in real-time.

XSELL

XSELL Technologies provides an AI-driven conversational sales platform that helps agents optimize customer interactions to boost sales outcomes.

Talkdesk

Talkdesk is a cloud-based contact center platform combining enterprise performance with simplicity, improving customer satisfaction.