Real-Time Assistants & Knowledge Management

Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.

Market Leaders

Market Leaders

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NICE CXone

NICE Ltd provides AI-driven contact center and workforce optimization solutions that enhance customer experience and improve operational efficiency.

PolyAI

PolyAI delivers conversational AI solutions for customer service, enabling seamless voice interactions that enhance user satisfaction and operational efficiency.

Regal

Regal provides an outbound and inbound cloud contact center platform that drives 25% more revenue for businesses through personalized customer engagement across phone, SMS, email, and chat.

Balto

Balto delivers real-time AI guidance for contact center agents, improving compliance, conversions, and customer satisfaction by analyzing live conversations and suggesting next best actions.

ConnexAI

ConnexAI provides an all-in-one AI-powered CCaaS platform that unifies omnichannel communications and quality management for mid-market and enterprise brands.

eGain

eGain provides AI-powered knowledge management and digital engagement solutions for enterprises to automate customer service and boost agent productivity.

Gladly

Gladly is a person-centric customer service platform for B2C brands that replaces legacy tickets with a lifelong conversation across all channels.

Quiq

Quiq provides asynchronous messaging and conversational AI solutions, helping businesses engage customers across multiple channels, reduce call volume, and improve response times.

Regal.ai

Regal.ai is an outbound sales platform that helps B2C brands drive revenue by automating personalized phone and SMS outreach to high-intent leads.

Sprinklr

Sprinklr delivers a unified customer experience management platform that helps enterprises engage across 30+ digital channels using AI and automation.

Vistio

Vistio delivers task guidance and real-time coaching solutions to help contact center agents improve performance and streamline workflows.

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