Scale Faster with Imagit Managed IT and Engineering Services

Welcome to the Comprehensive Buying Guide for Imagit. In today’s distributed enterprise environment, managing physical IT infrastructure across multiple geographies presents a significant logistical challenge. Imagit provides high-quality, professional IT services including global field services, project management, and engineered solutions designed to act as an extension of your internal IT team.

This guide is designed for IT directors, procurement officers, and infrastructure managers who need to understand how Imagit can streamline their technology deployments. You will learn about Imagit's unique "Boots on the Ground" capabilities, their centralized project management approach, and the specific business requirements needed to ensure a successful partnership. Whether you are planning a global SD-WAN rollout or need reliable smart-hands support for a single data center, this guide provides the objective criteria necessary to evaluate Imagit as your strategic infrastructure partner.

Imagit’s value proposition is built around three core pillars:

Global Field Services

• On-Demand Smart Hands: Access to over 400,000 technicians globally for physical troubleshooting, rack/stack, and cabling.
• Consistent Quality: Standardized Work Order (SOW) execution ensures that an installation in London looks exactly like an installation in Tokyo.

Project Management Office (PMO)

• Single Point of Contact: Every major engagement is assigned a dedicated Project Manager, eliminating the need for clients to manage multiple local vendors.
• Real-time Reporting: Detailed documentation, including "after" photos and signal strength tests, provided for every site visit.

Configuration & Logistics

• Staging & Kitting: Hardware is unboxed, updated, configured, and re-boxed at centralized hubs to minimize "dead on arrival" (DOA) risks at the site.
• IT Asset Disposition (ITAD): Secure data destruction and environmentally friendly recycling of decommissioned hardware.

• Retail Digital Transformation: A national retail chain utilized Imagit to install new Point-of-Sale (POS) systems and guest Wi-Fi across 200 locations in six weeks, ensuring minimal disruption to store operations.
• Financial Services Branch Consolidation: During a merger, a large bank engaged Imagit to decommission hardware at closed branches and securely transport/reinstall core networking gear at "surviving" locations.
• Manufacturing IoT Deployment: A global manufacturer used Imagit’s engineering team to design and install a ruggedized wireless mesh network across a 1-million-square-foot facility to support autonomous warehouse robots.
• Data Center Migration: A SaaS provider leveraged Imagit for a "lift and shift" operation, moving physical server racks from an on-premise closet to a Tier 3 colocation facility over a single weekend.

Imagit typically utilizes three primary pricing structures:

• Project-Based (Fixed Fee): Best for defined rollouts (e.g., "Install 500 WAPs across 50 sites"). Pricing is based on the scope of work, estimated hours per site, and travel requirements.
• Time & Materials (T&M): Ideal for "Smart Hands" or reactive support where the exact duration is unknown. Rates vary based on the technician's skill level (Level 1 vs. Lead Engineer) and the urgency of the request.
• Retainer/Subscription: For ongoing maintenance or a guaranteed number of monthly support hours, providing a lower blended hourly rate.
• Cost Drivers: Key factors include geographic location (urban vs. remote), after-hours/weekend requirements, and the level of technical certification required (e.g., CCNA vs. basic technician).

Because Imagit is a service provider, the physical "requirements" center on the environment they will be working in:

• Connectivity: For remote configuration, sites must have active internet circuits or LTE out-of-band management access.
• Access Controls: Physical access to the site (keys, fobs, or security escorts) must be coordinated 48 hours in advance.
• Power & Cooling: Sites must meet the environmental specifications of the hardware being installed (NEMA ratings, HVAC capacity).
• Documentation: Clients should provide existing network diagrams or "as-is" documentation to ensure technicians can accurately identify existing infrastructure.

To successfully engage with Imagit, organizations should meet the following business prerequisites:

• Defined Project Scope: While Imagit offers engineering services, engagements are most successful when the client has a clear understanding of the business outcome (e.g., "all branches must have SD-WAN by Q3").
• Stakeholder Alignment: Buy-in from both the C-suite (for budgetary approval) and local site managers (to grant physical access to server rooms and IDF closets) is essential.
• Asset Tracking Readiness: Organizations should have a baseline inventory or be prepared to adopt Imagit’s tracking processes to ensure hardware is accounted for during large-scale rollouts.
• Communication Channels: A designated project lead is required to interface with Imagit’s Project Management Office (PMO) to facilitate scheduling and troubleshooting.

Implementation with Imagit typically follows these phases:

• Discovery & Planning (2-4 Weeks): Initial consultation to define technical requirements, site audits, and logistics planning.
• Procurement & Staging (2-6 Weeks): Sourcing hardware and configuring/imaging devices at an Imagit configuration center. This varies based on global supply chain conditions.
• Pilot Phase (1-2 Weeks): Deployment at 1-3 "test" sites to validate the "Golden Image" and installation workflow.
• Global Rollout (Variable): Scaling to all remaining sites. Depending on the volume, Imagit can often hit 10-50 sites per week.
• Project Closeout (1-2 Weeks): Delivery of "as-built" documentation, photos of installations, and final asset reporting.

Imagit offers a tiered support structure to meet varying business needs:

• Standard Support: Business hours access to project coordinators and technical leads for ongoing projects.
• 24/7 Emergency Dispatch: For critical infrastructure failures, Imagit can provide rapid-response "Smart Hands" in most major metropolitan areas.
• Dedicated Account Management: Strategic clients receive a dedicated Account Executive and Lead Engineer to ensure long-term architectural alignment.
• Documentation Library: Post-project delivery includes comprehensive digital folders containing site maps, port maps, and photographic evidence of work performed.

Imagit’s services integrate into your existing IT workflows via:

• ITSM Integration: Imagit can often interface with client ticketing systems (like ServiceNow or Jira) to receive work orders and provide status updates.
• Project Management Portals: Clients gain access to real-time project tracking dashboards to monitor the status of global deployments.
• API Capabilities: For large-scale enterprise clients, custom API integrations can be developed to sync asset management data between Imagit’s systems and the client’s CMDB.
• Standardized Reporting: Data is typically delivered in CSV, PDF, or XLSX formats, compatible with all major ERP and asset management tools.

Imagit maintains rigorous standards to protect client data and physical assets:

• Data Destruction: NIST-compliant data erasure and physical shredding for decommissioned drives, accompanied by Certificates of Destruction.
• Technician Vetting: All field technicians undergo background checks and are vetted for specific technical competencies.
• Confidentiality: Strict NDAs are maintained for all staff and subcontractors handling sensitive client infrastructure.
• Insurance: Comprehensive professional liability and errors & omissions insurance coverage suitable for Fortune 500 requirements.
• Regulatory Alignment: Services are designed to help clients maintain compliance with SOC2, HIPAA, and PCI-DSS by ensuring physical security and documented change control.