Securus Communications: Managed IT Services and Cyber Security
Securus Communications provides managed network, security, and cloud solutions for UK enterprises, specializing in SD-WAN and SASE with a high-touch service model.
Overview
Securus Communications is a leading UK-based Managed Services Provider (MSP) specializing in the design, implementation, and management of business-critical network infrastructure and cybersecurity solutions. Founded with a vision to bridge the gap between complex enterprise technology and reliable service delivery, Securus has established a significant market presence as a specialist in wide-area networking (WAN) and cloud integration. The company serves a diverse range of mid-market and enterprise clients across the UK, with a particular stronghold in industries where data sovereignty, security, and high availability are paramount, including legal, finance, healthcare, and manufacturing.
At its core, Securus offers a comprehensive suite of services that includes Managed SD-WAN, SASE, Ethernet and Optical fiber connectivity, and sophisticated cybersecurity services such as Managed Firewall and Endpoint Protection. They also provide robust cloud-enabling technologies, helping organizations transition from legacy on-premise hardware to agile, cloud-centric architectures. Over its history, the company has evolved from a pure-play connectivity provider into a holistic security and network integrator. This evolution reflects the broader market shift toward the convergence of networking and security, positioning Securus as a strategic partner for digital transformation projects. Their operational excellence is backed by a UK-based Network Operations Centre (NOC) that provides 24/7 monitoring and support, ensuring that client infrastructures remain resilient against both technical failures and evolving cyber threats.
Positioning
Securus Communications positions itself as the 'Platinum Alternative' to the UK’s major national carriers. Their strategic positioning is built on the premise that while large telcos offer scale, they often lack the agility and personalized technical expertise required by modern IT departments. Securus occupies the mid-market and enterprise space, targeting organizations that have outgrown basic business broadband but find the bureaucratic nature of Tier 1 providers a hindrance to innovation.
Their messaging focuses heavily on the 'Secure by Design' mantra. In a market where many providers treat networking and security as separate silos, Securus differentiates itself by positioning these two disciplines as inseparable. Their brand is synonymous with reliability and technical depth, often using educational thought leadership to guide C-suite executives through the complexities of SASE and SD-WAN migrations. By emphasizing their UK-based engineering talent and their ability to provide end-to-end accountability—from the physical fiber in the ground to the firewall policy in the cloud—Securus effectively positions itself as a comprehensive, single-source partner for the entire digital estate. This 'one hand to shake' messaging resonates strongly with overstretched IT leaders looking to consolidate vendors without sacrificing technical excellence.
Differentiation
The Securus product portfolio is anchored by its sophisticated Managed SD-WAN and SASE (Secure Access Service Edge) offerings. Unlike providers who offer a single-vendor stack, Securus employs a best-of-breed technical strategy, integrating leading technologies from vendors like Fortinet and Cisco to create highly resilient, security-first network architectures. A key technical differentiator is their ability to deliver a truly converged 'Secure Networking' fabric, where security is not an overlay but is baked into the routing and transport layers of the WAN.
Furthermore, Securus offers a unique level of visibility through their managed service portals, providing clients with granular insights into application performance and security threats that often exceed standard ISP reporting. Their cloud connectivity solutions are designed for the hybrid era, offering low-latency, private on-ramps to major public cloud providers (AWS, Azure, Google Cloud) that bypass the volatile public internet. By combining carrier-grade infrastructure with enterprise-grade security tools, Securus provides a 'single pane of glass' management experience that simplifies the complexity of modern distributed networks, allowing IT teams to focus on strategic initiatives rather than circuit maintenance.
Ideal Customer Profile
The ideal customer for Securus Communications typically fits the following profile:
- Size: Mid-market to large enterprises (typically 100 to 5,000 employees).
- Geography: Primarily UK-headquartered businesses, often with multiple regional offices or a hybrid/remote workforce.
- Industry: Sectors where uptime and security are critical, such as Professional Services, Manufacturing, Healthcare, and Finance.
- Technical Maturity: Organizations looking to move away from "managing boxes" and toward a service-led model where they partner with experts for infrastructure management.
- Budget: Companies that prioritize "Total Cost of Ownership" (TCO) and value-add services over the lowest-commodity-price internet circuits.
Best Fit
Securus Communications is an ideal fit for:
- Multi-Site UK Enterprises: Organizations with complex networking needs across multiple UK locations that require a unified Managed SD-WAN or SASE architecture.
- Security-Conscious Organizations: Businesses in regulated sectors (Finance, Legal, Healthcare) that need to consolidate networking and security into a single managed framework.
- Cloud-First Businesses: Companies migrating workloads to Azure, AWS, or GCP that require high-performance, low-latency connectivity with integrated security.
- IT Teams Seeking Co-Managed Support: Organizations that want to retain some control over their network policy while offloading the heavy lifting of 24/7 monitoring and infrastructure maintenance to a specialist partner.
Offerings
Securus offers several distinct product tiers and packages:
- Managed SD-WAN: A fully orchestrated wide-area network service using best-of-breed technology (like Fortinet or Cisco Meraki) to provide high-performance site-to-site connectivity.
- SASE (Secure Access Service Edge): A converged networking and security service that extends the corporate perimeter to remote users and cloud applications.
- Managed Next-Gen Firewalls: Expert configuration and 24/7 monitoring of perimeter defenses, including deep packet inspection and threat intelligence feeds.
- Business Connectivity: High-speed internet access, including Ethernet Leased Lines, FTTP, and 4G/5G cellular backup, often bundled with managed hardware.
- Unified Communications (UCaaS): Cloud-based telephony and collaboration tools integrated with the underlying secure network for guaranteed voice quality.
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Everything you need to evaluate Securus Communications— from features and pricing to implementation and security.
Introduction
This buying guide provides an in-depth evaluation of Securus Communications, a leading UK-based managed service provider specializing in advanced networking and cybersecurity. As organizations transition away from legacy infrastructure toward agile, cloud-centric models, Securus offers a bridge through Managed SD-WAN, SASE, and Cyber Security services.
In this guide, IT decision-makers will learn about the core capabilities of the Securus portfolio, the typical implementation journey, and the specific business scenarios where their expertise provides the highest ROI. Whether you are looking to reduce network complexity, enhance your security posture, or optimize cloud application performance, this document outlines the essential criteria for determining if Securus Communications is the right strategic partner for your digital transformation.
Key Features
Securus Communications delivers value through three core pillars: Connectivity, Security, and Management.
Advanced Networking & SD-WAN
- Application Steering: Intelligently routes traffic based on application priority and real-time circuit health, ensuring VoIP and ERP systems perform optimally even during brownouts.
- Hybrid WAN Support: Seamlessly blends MPLS, Broadband, and 4G/5G into a single logical network, reducing costs without sacrificing reliability.
- Zero-Touch Provisioning: Rapidly deploy new branch offices by shipping pre-configured hardware that automatically downloads policies upon connection.
Integrated Cybersecurity (SASE & Firewalling)
- Next-Generation Firewalling (NGFW): Deep packet inspection, IPS, and malware protection integrated directly into the network edge.
- Zero Trust Network Access (ZTNA): Replaces traditional VPNs with identity-based access control, ensuring users only see the applications they are authorized to use.
- Cloud Security (CASB/SWG): Protects users regardless of location, providing secure web gateways and visibility into 'Shadow IT' cloud usage.
Managed Services & Analytics
- 24/7 UK-Based NOC: Proactive monitoring and incident response from highly certified engineers.
- Centralized Management Portals: Single-pane-of-glass visibility into network performance, security threats, and user activity across the entire estate.
- Compliance Reporting: Automated reporting tailored for GDPR, Cyber Essentials, and other regulatory frameworks.
Use Cases
- Retail Sector Expansion: A national retail chain used Securus to replace aging MPLS with Managed SD-WAN. This allowed them to deploy guest Wi-Fi safely and prioritize Point-of-Sale (POS) traffic, resulting in 30% lower connectivity costs and improved uptime during peak shopping periods.
- Legal Firm Digital Transformation: A mid-sized law firm partnered with Securus to implement a SASE framework. This enabled their fee-earners to work securely from anywhere with ZTNA, replacing a slow, cumbersome legacy VPN and ensuring compliance with client data protection requirements.
- Manufacturing High Availability: A manufacturing firm with 24/7 operations implemented a Securus dual-ISP SD-WAN solution. By utilizing diverse carriers and automated failover, they eliminated production downtime caused by frequent local exchange outages.
- Financial Services Security Hardening: A boutique investment firm utilized Securus Managed Firewalls and SOC services to achieve Cyber Essentials Plus certification, providing the necessary security posture to win contracts with larger institutional clients.
Pricing Models
Pricing for Securus services is typically customized based on the scale and complexity of the requirement. Key cost drivers include:
- Site Count & Throughput: The number of locations and the required bandwidth (e.g., 100Mbps vs. 1Gbps) at each site.
- Service Tier: Options range from "Monitor & Alert" (where Securus notifies you of issues) to "Fully Managed" (where Securus handles all changes and troubleshooting).
- Hardware vs. OpEx: Flexible consumption models allow for upfront hardware purchase or a purely monthly recurring cost (OpEx) that includes hardware refresh cycles.
- Security Stack: Costs scale based on the level of security inspection required (e.g., basic firewalling vs. full SASE with SSL inspection and ZTNA).
- Contract Term: Standard terms are typically 36 or 60 months, with longer terms offering significant discounts on monthly recurring charges.
Technical Requirements
To deploy Securus Managed Services, the following technical prerequisites apply:
- Power & Rack Space: Adequate rack units (RU) and power outlets for edge appliances (SD-WAN/Firewall) at each site.
- Existing Connectivity: While Securus can provide circuits, they can also work with existing Internet or MPLS handoffs (RJ45 or SFP).
- DNS & IP Planning: A defined IP schema is required for the overlay network; Securus can assist with NAT planning if overlapping subnets exist.
- Browser Compatibility: Modern browsers (Chrome, Edge, Firefox) are required to access the management and reporting dashboards.
- Client Software: For remote access (ZTNA/VPN), end-user devices must support the relevant client software (Windows, macOS, iOS, Android).
Business Requirements
To successfully partner with Securus, an organization should meet the following requirements:
- Stakeholder Alignment: Buy-in from both the Network Infrastructure and Information Security teams, as Securus solutions often bridge these two silos (SASE).
- Process Readiness: A clear understanding of current application traffic patterns and latency requirements to inform the SD-WAN design phase.
- Change Management: Preparedness for a transition from traditional MPLS or hardware-heavy firewalls to software-defined and cloud-delivered security models.
- Technical Point of Contact: While Securus provides managed services, a designated internal lead is recommended to coordinate site access and internal policy approvals.
- Training Commitment: Willingness for internal IT staff to undergo knowledge transfer sessions to understand the new management dashboards and reporting tools.
Implementation Timeline
A typical Securus implementation follows a structured 12-to-20 week timeline, depending on site count and circuit lead times:
- Discovery & Design (Weeks 1-3): Detailed audit of existing infrastructure, application mapping, and finalization of the High-Level Design (HLD).
- Procurement & Staging (Weeks 4-8): Ordering of hardware and circuits. Securus pre-configures equipment in their lab environment to ensure 'plug-and-play' readiness.
- Pilot/Proof of Concept (Weeks 9-11): Implementation at a flagship site or 'bridge' site to validate configuration and security policies.
- Site Rollout (Weeks 12-18): Phased migration of remaining sites. This can be accelerated depending on the availability of existing connectivity.
- Handover & Training (Weeks 19-20): Final documentation delivery, administrator training, and transition to the Securus Support Desk for ongoing management.
Support Options
Securus offers tiered support designed for enterprise reliability:
- Standard Support: 9/5 NBD (Next Business Day) support for non-critical issues.
- Premium 24/7 Support: Round-the-clock access to the UK-based Network Operations Centre (NOC) with defined SLAs for initial response and time-to-fix.
- Technical Account Management (TAM): Dedicated experts who provide quarterly business reviews (QBRs), capacity planning, and strategic technology roadmaps.
- On-Site Support: Field engineering services available across the UK for hardware replacement and physical troubleshooting.
- Knowledge Base: Access to a customer portal containing documentation, configuration guides, and performance reports.
Integration Requirements
Securus solutions are designed for high interoperability within modern IT ecosystems:
- Cloud Integration: Native integration with Microsoft Azure (ExpressRoute), AWS (Direct Connect), and Google Cloud.
- API Capabilities: Leveraging vendor APIs (such as Fortinet or Palo Alto) to integrate network telemetry data into existing SIEM/SOAR platforms.
- Identity Integration: Support for SAML 2.0, Azure AD (Entra ID), and Okta for Zero Trust Network Access (ZTNA) and user authentication.
- Legacy Connectivity: Capability to integrate with existing MPLS circuits during transition phases via hybrid WAN configurations.
- Monitoring: Support for SNMP and Syslog export for organizations that maintain their own centralized monitoring tools.
Security & Compliance
Securus prioritizes enterprise-grade security both in their offerings and their internal operations:
- ISO 27001 Certified: Their management processes meet international standards for information security management.
- Cyber Essentials Plus: Demonstrating a high level of cyber hygiene and protection against common threats.
- Data Sovereignty: Options for UK-based data residency for logging and management traffic, critical for public sector and legal clients.
- Encryption: All management traffic is encrypted via AES-256, and SD-WAN overlays utilize automated IPsec tunnel orchestration.
- Audit Trails: Comprehensive logging of all administrative changes within the network for forensic and compliance purposes.
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