Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Empower customers and employees to find answers and resolve issues independently. Reduce support ticket volume and improve satisfaction with knowledge bases, chatbots, and customer portals.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Automate customer interactions and provide 24/7 support. Use chatbots to handle routine inquiries, qualify leads, and guide users through simple tasks, freeing up your agents to focus on complex issues.
Create intelligent, natural-language interactions with customers and employees. Use conversational AI to power chatbots, virtual assistants, and voice interfaces that understand and respond to user intent.
Break down language barriers and improve communication. Use AI-powered language understanding to neutralize accents, translate conversations in real-time, and improve accessibility.
Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.
Boost.ai unlocks the full potential of customer service automation with a no-code virtual agent platform that improves customer satisfaction, streamlines support, and increases revenue.
Boost.ai unlocks the full potential of customer service automation with a no-code virtual agent platform that improves customer satisfaction, streamlines support, and increases revenue.
Boost.ai delivers advanced conversational AI for customer-facing and internal automation. Trusted by governments, banks, and insurers, it combines powerful natural language understanding with generative AI and security-first design to reduce escalations, scale support, and ensure compliance across complex organizations.
Company Differentiation
Deployed in high-security markets: finance, defense, and government
ISO 27001 & 27701 certified for security and privacy
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For organizations aiming to enhance customer service and operational efficiency, Boost.ai provides an AI-powered conversational platform that automates interactions while delivering personalized customer experiences. CXponent offers expert guidance to help you deploy Boost.ai’s solutions to drive engagement and achieve ROI.
Key Features and Benefits
AI-Powered Virtual Agents: Automate customer interactions with natural, human-like conversations.
Omni-Channel Support: Deliver seamless service across multiple platforms, including web, chat, and social media.
Scalable Architecture: Easily scale virtual agents to handle increasing customer demands without compromising quality.
Pre-Built Integrations: Connect Boost.ai with existing systems like CRMs and helpdesk platforms for a unified workflow.
Analytics Dashboard: Gain actionable insights to continuously optimize virtual agent performance and customer satisfaction.
Technical Requirements
Cloud-based deployment with secure web access.
Compatible with major CRMs and customer service platforms for seamless integration.
APIs available for custom workflows and advanced integrations.
Business Requirements
Commitment to automating customer service operations while maintaining personalization.
Collaboration between customer service and IT teams for implementation and optimization.
Defined goals for automation success, such as improved resolution times or increased engagement rates.
Use Cases
Customer Service: Deploy virtual agents to answer FAQs, process orders, and resolve common issues, freeing up live agents for complex tasks.
Retail: Enable customers to track orders, request refunds, and access personalized recommendations via chat.
Banking: Automate account inquiries, payment processing, and fraud detection while maintaining security and compliance.
Qualifying Questions
How does your organization currently handle high volumes of customer inquiries?
Do you require multi-channel support for delivering customer service?
Are you looking to reduce reliance on live agents while improving response times?
What metrics do you use to measure customer service success, such as CSAT or first-contact resolution rates?
Implementation Timeline & Considerations
Timeline: Implementation typically takes 4-6 weeks, including configuration and testing.
Training: Train virtual agents with relevant knowledge bases and scenarios to ensure effective responses.
Considerations: Engage stakeholders across customer service and IT to align goals and ensure smooth deployment.
ROI and Business Impact
Reduced Operational Costs: Save up to 40% on customer service costs by automating routine inquiries.
Improved Customer Satisfaction: Boost CSAT scores by providing instant, accurate responses to customer queries.
Scalability: Handle increased customer interactions without additional staffing costs.
Cost Model
Boost.ai offers a subscription-based pricing model with options based on the number of virtual agents, supported channels, and advanced features. Custom enterprise packages are available for larger organizations or unique requirements.
Roles of Decision Makers
Customer Service Director: Ensures alignment with customer experience goals and oversees the deployment.
IT Manager: Manages technical integration and system compatibility.
Operations Leadership: Monitors efficiency improvements and cost savings.
Additional Considerations and Helpful Tips
Begin with a pilot project to test virtual agent effectiveness before scaling.
Leverage Boost.ai’s analytics tools to identify areas for continuous improvement.
Engage customer service teams early to ensure alignment and training for seamless implementation.
Next Steps
Ready to transform your customer service operations with Boost.ai? Contact CXponent for expert guidance on implementing Boost.ai’s conversational platform to enhance engagement and achieve lasting ROI.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Deliver personalized and seamless customer experiences across all channels. Manage customer interactions, automate engagement, and build lasting relationships with tools for contact center operations, omnichannel communication, and customer journey mapping.
Empower customers and employees to find answers and resolve issues independently. Reduce support ticket volume and improve satisfaction with knowledge bases, chatbots, and customer portals.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Automate customer interactions and provide 24/7 support. Use chatbots to handle routine inquiries, qualify leads, and guide users through simple tasks, freeing up your agents to focus on complex issues.
Create intelligent, natural-language interactions with customers and employees. Use conversational AI to power chatbots, virtual assistants, and voice interfaces that understand and respond to user intent.
Break down language barriers and improve communication. Use AI-powered language understanding to neutralize accents, translate conversations in real-time, and improve accessibility.
Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.
