Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.
Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.
Empower customers and employees to find answers and resolve issues independently. Reduce support ticket volume and improve satisfaction with knowledge bases, chatbots, and customer portals.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Automate customer interactions and provide 24/7 support. Use chatbots to handle routine inquiries, qualify leads, and guide users through simple tasks, freeing up your agents to focus on complex issues.
Create intelligent, natural-language interactions with customers and employees. Use conversational AI to power chatbots, virtual assistants, and voice interfaces that understand and respond to user intent.
Software that collects and presents quantitative and qualitative data about how users interact with your product, website, and customer support org so you can better understand and improve your customer's experience.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Streamline IT support and service requests. Track and manage incidents, problems, and changes with tools that improve response times and resolution rates.
Automate routine tasks and streamline workflows with AI-powered assistants. Delegate tasks, set reminders, and get personalized recommendations to boost productivity and focus on high-value work.
Automate repetitive, rule-based tasks without coding. Use platforms that deploy software bots to automate tasks and processes. RPA platforms can be customized to nearly any process and steps between current and legacy systems.
Workflow automation is the process of using rule-based logic to launch a series of tasks between systems using APIs. Tools that automate repetitive tasks and streamline business processes, improving efficiency, reducing errors, and freeing up resources for more strategic activities.
Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.
Yellow.ai delivers conversational AI solutions, enabling enterprises to automate customer and employee interactions across channels for improved efficiency and engagement.
Yellow.ai delivers conversational AI solutions, enabling enterprises to automate customer and employee interactions across channels for improved efficiency and engagement.
Yellow is a leading customer support automation platform using generative AI to automate 90% of queries in 30 days. With multilingual coverage, enterprise-grade security, and 16B+ annual conversations, Yellow supports voice, chat, email, and omnichannel self-service.
Company Differentiation
LLM orchestration and enterprise security with no-code deployment
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For organizations looking to revolutionize customer engagement, Yellow.ai provides an advanced conversational AI platform that enables seamless interactions across multiple channels. By leveraging natural language processing (NLP) and automation, Yellow.ai empowers businesses to deliver personalized and efficient customer experiences. CXponent provides expert guidance to help you implement Yellow.ai’s solutions to enhance engagement and operational efficiency.
Key Features and Benefits
Multichannel Conversational AI: Deliver seamless customer interactions across chat, voice, email, and social media channels.
Natural Language Processing (NLP): Understand customer intent accurately to provide relevant and context-aware responses.
Automation and Workflows: Streamline repetitive tasks such as FAQs, ticket management, and order tracking to improve efficiency.
Real-Time Analytics: Monitor engagement metrics and refine customer interaction strategies with actionable insights.
Scalable Solutions: Designed to support businesses of all sizes, adapting to growing interaction volumes.
Technical Requirements
Cloud-based platform with secure API integrations for data synchronization.
Compatible with CRM systems such as Salesforce, HubSpot, and custom-built platforms.
Stable internet connectivity for real-time conversational flows and analytics.
Business Requirements
Commitment to enhancing customer engagement and operational efficiency through AI-driven automation.
Alignment between customer service, marketing, and IT teams to ensure smooth adoption and integration.
Defined KPIs for success, such as reduced response times, increased engagement rates, and cost savings.
Use Cases
Customer Support Automation: Automate FAQs, ticket resolutions, and account queries to improve response times.
Lead Generation: Engage potential customers with personalized conversational flows to capture and qualify leads effectively.
eCommerce Assistance: Provide real-time product recommendations, order tracking, and post-sale support.
Qualifying Questions
How does your organization currently manage multichannel customer interactions?
What challenges do you face in delivering personalized and efficient customer support?
Do you require integration with an existing CRM or marketing automation platform?
What metrics are critical for evaluating the success of your customer engagement strategy?
Implementation Timeline & Considerations
Timeline: Implementation typically takes 4-6 weeks, including platform setup, integration, and staff training.
Customization: Tailor conversational flows and automation workflows to align with your business objectives and customer needs.
Considerations: Engage cross-functional teams early to ensure alignment and optimize adoption across departments.
ROI and Business Impact
Increased Engagement Rates: Businesses often report a 25-30% improvement in customer engagement through conversational AI.
Reduced Operational Costs: Automate repetitive tasks to reduce workload and associated costs.
Improved Customer Satisfaction: Deliver personalized, efficient interactions to boost satisfaction and loyalty.
Cost Model
Yellow.ai offers a subscription-based pricing model tailored to business size and interaction volume. Pricing is determined by the number of channels, users, and automation features required. Custom plans are available for enterprises with complex needs.
Roles of Decision Makers
Customer Experience Manager: Oversees platform adoption and ensures alignment with engagement goals.
IT Leadership: Manages integration with existing systems and ensures platform compatibility.
Marketing Leadership: Tracks lead generation and engagement metrics to evaluate success.
Additional Considerations and Helpful Tips
Start with a pilot project to measure the platform’s impact on engagement and response times.
Leverage analytics tools to refine conversational flows and improve personalization.
Encourage team feedback to optimize workflows and increase platform usability.
Next Steps
Ready to transform your customer engagement strategy with Yellow.ai? Contact CXponent for expert guidance on implementing Yellow.ai’s conversational AI platform to enhance interactions and operational efficiency.
Transform data into insights. Solutions in this category help you collect, visualize, and analyze data to make informed business decisions, track KPIs, and uncover opportunities for growth.
Streamline processes and boost efficiency. Automate repetitive tasks, integrate systems, and orchestrate complex workflows to save time, reduce errors, and free up your team to focus on strategic initiatives.
Centralize and optimize core business functions. From project management and financial planning to HR and supply chain, this category covers the software that keeps your business running smoothly.
Empower employees with a modern and collaborative work environment. Foster productivity, communication, and knowledge sharing with tools for collaboration, communication, and information access.
Empower customers and employees to find answers and resolve issues independently. Reduce support ticket volume and improve satisfaction with knowledge bases, chatbots, and customer portals.
Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.
Provides agents with context and workflow guidance through real-time transcription, sentiment, and intent during customer interactions. Based on the context, agents can be presented with real-time "next best action", workflow guidance and Automation, including After Call Work like summarizing notes, setting dispositions, etc.
Automate customer interactions and provide 24/7 support. Use chatbots to handle routine inquiries, qualify leads, and guide users through simple tasks, freeing up your agents to focus on complex issues.
Create intelligent, natural-language interactions with customers and employees. Use conversational AI to power chatbots, virtual assistants, and voice interfaces that understand and respond to user intent.
Software that collects and presents quantitative and qualitative data about how users interact with your product, website, and customer support org so you can better understand and improve your customer's experience.
Gain insights from customer interactions and voice data. Analyze call recordings and transcripts to identify trends, improve agent performance, and uncover customer sentiment.
Streamline IT support and service requests. Track and manage incidents, problems, and changes with tools that improve response times and resolution rates.
Automate routine tasks and streamline workflows with AI-powered assistants. Delegate tasks, set reminders, and get personalized recommendations to boost productivity and focus on high-value work.
Automate repetitive, rule-based tasks without coding. Use platforms that deploy software bots to automate tasks and processes. RPA platforms can be customized to nearly any process and steps between current and legacy systems.
Workflow automation is the process of using rule-based logic to launch a series of tasks between systems using APIs. Tools that automate repetitive tasks and streamline business processes, improving efficiency, reducing errors, and freeing up resources for more strategic activities.
Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.
