Products & Service Expertise

CXponent’s vendor and partner ecosystems span 100+ vendors, 50+ products and services, and deliver across the entire globe, where architecture, compliance, and data privacy are critical to making the right decisions. Nearly everything in our ecosystem is real-time digital software and infrastructure or adjacent to it.  Of all SaaS apps, real-time applications have the highest sensitivity to the User Experience which impacts both Customers and Employees.

CX Reference Architecture

Any organization can create a custom and ideal Customer Experience (CX) through packaged software. Below are mature platforms and products that drive operating efficiency, cost reduction, and increase revenue through improved CX and Agent Experience (AX).

The Work from Anywhere Tech Stack

Customer experience (CX) and digital employee experience (DEX) go hand-in-hand. While each of them can stand alone, they can only truly be optimized if they work together.