We wish buying tech was as simple as vendors claim it to be. Apparently, all you need to do is complete a few demos, pick a provider, pay an implementation fee, and bam! – you’re up and running.

But it’s never that quick and easy. Often, software sales get stuck because of one simple thing: the cost. It’s hard to get a handle on just how much you’ll have to pay for these solutions, and it often feels like you end up paying more than the salesperson shared.

Cost savings are a huge benefit of cloud-based contact center software. But if you don’t have a handle on the cost and savings of a project, you risk torpedoing your business case as new expenses emerge.

So where do these extra costs come from?

How to identify hidden expenses

We’ve helped a lot of clients buy new technology – in our experience, there are 6 main causes of hidden expenses in contact center software:

Comparing Apples to Imaginary Oranges

It’s hard to compare your current state costs to a potential future solution. Frequently you’ll find that billing structures vary between on-prem solutions and cloud-based solutions. You’re not comparing apples to oranges – you’re comparing apples to a type of fruit you haven’t even tasted yet.

A third-party will identify and consider all these hidden expenses, track your cost savings, and help you feel confident in your purchase. At CXponent, our experience and relationships with key vendors mean that we know where to look for hidden fees. We build dynamic cost models to confidently compare the costs of complex technologies with your current state solutions. With our expertise, you can feel confident that you have a full understanding of the entire project cost.