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Software Details
Solidroad
Categories

Workforce Engagement Management (WEM)

Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.

Product Types

Auto Quality Assurance (QA)

Auto QA software automatically evaluates customer and agent interactions to measure quality, provide feedback, and identify insights. This AI-powered solution allows for significantly more evaluations than traditional methods, enabling faster and more efficient quality improvement.

Coaching and Performance Management

Empower managers and employees to achieve their best. Provide tools for goal setting, performance tracking, feedback, and coaching to improve productivity and engagement.

Integrations

Amazon Connect

Amazon Connect is a cloud-based contact center solution that provides businesses with scalable, AI-driven customer service across channels.

Genesys

Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.

Focus Industries
EU GDPR, ISO 27001
Interested in Solidroad
Talk to a technology advisor for no cost/obligation to better understand how Solidroad can be a fit for your business.
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Solidroad

More Details
Solidroad offers AI-powered solutions for contact centers, improving agent performance and customer experience.
Solidroad offers AI-powered solutions for contact centers, improving agent performance and customer experience.
Overview Buying Guide

Overview

Executive Overview

Solidroad enables sales teams to create interactive, collaborative buying experiences with shared workspaces, milestone tracking, and guided selling flows. It helps improve deal velocity, transparency, and buyer engagement throughout the B2B sales cycle.

Company Differentiation

  • Focused on buyer experience and transparency, not just seller process

Company Demographics

Revenue
Employees
Founded
Type

Product Offerings

  • Mutual Action Plans, Shared Deal Rooms, Guided Selling
  • Templates, Reminders, File Sharing, Real-Time Updates
  • Integrations: Salesforce, HubSpot, Gong, Slack

Product Differentiation

  • Collaborative spaces with milestone tracking and CRM connectivity

Buying Guide

Product Type Matrix
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Legend

Market Leader
Differentiator
At Market
Behind Market
Unavailable

Best Fit

Solidroad offers a suite of AI-powered solutions designed to transform contact center operations and elevate customer experience. As a trusted advisor, CXponent can guide businesses in leveraging Solidroad's technology to optimize agent performance, enhance training effectiveness, and streamline the recruitment process.

Key Features and Benefits

  • AI-Driven Quality Assurance: Automates call scoring, identifies areas for improvement, and reduces manual effort.
  • Personalized Agent Training: Delivers targeted training programs based on individual agent needs, accelerating skill development.
  • AI-Powered Recruitment: Uses AI to screen candidates, predict success, and streamline the hiring process.

Technical Requirements

  • Integration with Existing Contact Center Infrastructure: Compatibility with current telephony systems, CRM platforms, and other relevant technologies.
  • Data Security and Privacy: Robust security measures to protect sensitive customer data and ensure compliance with industry regulations.

Business Requirements

  • Clearly Defined Performance Metrics: Establish specific goals and KPIs to measure the impact of Solidroad's solutions on agent performance and customer satisfaction.
  • Change Management Strategy: Prepare agents and supervisors for the adoption of AI-powered tools and processes.

Use Cases

  • Reducing Agent Onboarding Time: Accelerate new hire training and improve time-to-proficiency.
  • Improving First Call Resolution: Empower agents with real-time guidance to resolve customer issues efficiently.
  • Enhancing Customer Satisfaction: Deliver consistent and personalized customer experiences across all touchpoints.

Qualifying Questions

  • What are your current challenges in agent training, quality assurance, and recruitment?
  • How do you measure agent performance and customer satisfaction?
  • What are your goals for implementing AI-powered solutions in your contact center?
  • Are you prepared to invest in the necessary infrastructure and change management processes?

Implementation Timeline & Consideration

  • Typical implementation timelines range from a few weeks to several months, depending on the complexity of the integration and the scope of the project.
  • Factors that can impact implementation include the size of the contact center, the existing technology infrastructure, and the level of internal support.

ROI & Business Impact

  • Solidroad's solutions can deliver significant ROI through improved agent productivity, reduced training costs, and enhanced customer satisfaction.
  • Businesses can expect to see increased operational efficiency, reduced agent attrition, and improved customer loyalty.

Cost Model

Solidroad offers flexible pricing models based on the specific needs of each customer. Pricing factors include the number of agents, the features included, and the level of support required.

Role of Decision Makers

  • Contact Center Director: Responsible for overall strategy and budget allocation.
  • IT Manager: Ensures seamless integration with existing systems and infrastructure.
  • Training Manager: Oversees agent training and development programs.

Additional Consideration & Helpful Tips

  • Engage with Solidroad to discuss your specific needs and objectives.
  • Pilot the solution in a controlled environment to assess its impact before full-scale deployment.

Next Steps

Contact CXponent today to explore how Solidroad's AI-powered solutions can transform your contact center and elevate customer experience. Our expert advisors can guide you through the evaluation and implementation process, ensuring a successful deployment and maximizing your ROI.

Qualifying and Technical Questions

Media

Solidroad Software Details
Sales Enablement & Buyer Collaboration Platform
Categories

Workforce Engagement Management (WEM)

Software, usually for 50+ person operations to efficiently plan, schedule, and monitor the efficiency of your customer service organization. Enhance employee engagement and productivity by providing tools for performance management, training, and collaboration.

Auto Quality Assurance (QA)

Auto QA software automatically evaluates customer and agent interactions to measure quality, provide feedback, and identify insights. This AI-powered solution allows for significantly more evaluations than traditional methods, enabling faster and more efficient quality improvement.

Coaching and Performance Management

Empower managers and employees to achieve their best. Provide tools for goal setting, performance tracking, feedback, and coaching to improve productivity and engagement.

Integrations

Amazon Connect

Amazon Connect is a cloud-based contact center solution that provides businesses with scalable, AI-driven customer service across channels.

Genesys

Genesys offers AI-powered contact center solutions that deliver personalized customer experiences at scale, with integrated CCaaS, UCaaS, and workforce management tools.

Focus Industries
EU GDPR, ISO 27001
Interested in Solidroad?
Talk to a technology advisor for no cost/obligation to better understand how Solidroad can be a fit for your business.