4 Ways to Immediately Improve Your Vendor Management Skills
To successfully execute your Customer Experience strategies, good technology vendor relationships are just as important as good...
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5 Steps to Prepare for an Enterprise Tech Deployment
You may not believe it but buying enterprise tech is the fun part of the job. The harder part of the job is the implementation. A...
4 Ways to Reduce The Hidden Cost of Toggling Between Applications
Multitasking used to be a strength people bragged about in job interviews. In today’s workforce, however, multitasking is a basic...
Catalyst Club Episode 5 – Getting people on board technology transformations with Rich Mozack
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those...
Catalyst Club Podcast Episode 3 – Building and Optimizing the Communication Pillar of Your Tech Stack with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
CXponent Event Recap: Cloud & Shades
We recently hosted Cloud & Shades, an event at the J Parker, a rooftop bar near historic Lincoln Park in Chicago, Illinois. If you...
Blockers of Change: What kind of organization are you?
Change is hard, so getting to the root of the problem of why you aren't making progress is key. Take our quiz and find out what...
Hurdles to Overcome When Buying New Tech and How a Partner Can Help
First off, let’s note that no one just “buys IT”. That’s a laughable oversimplification. No one just walks into Best Buy and buys...
Do Your Project Status Calls Suck? Here’s How You Can Fix That
That moment you look at your calendar and you see it. The dreaded “status call update” blocking out valuable time you could be...