Costly Hidden Expenses of Software Sales
We’ve helped a lot of clients buy new technology. In our experience, there are 6 main causes of hidden expenses in contact center...
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Mapping it Out: Navigating the Wilderness of IT Change Management
In our experience, companies often spend a huge amount of effort choosing a new technology to purchase while glossing over key...
Three Tips to Escape the Chaos of Buying Tech
Buying enterprise tech takes a lot more than just comparing prices online during Cyber Monday. It’s a full-scale project, full of...
CCaaS Operating Models
A successful CX transformation involves more than just implementing new technology. One of the key factors of any CX project is...
Do you Have the Resources to Transform Your Business?
It sounds like a simple question, and you’re probably thinking: Yes, of course, I do! The business is operating, my staff is...
Omnichannel Contact Centers – 3 Benefits Your Business Can’t Afford to Ignore
In today's digital age, customers interact with brands through various channels including social media, live chat, phone, and...
What’s the Difference Between CCaaS and UCaaS?
If you work in tech, you’re no stranger to acronyms. Some are commonplace (it’s pronounced “gif”) some are redundant (SD-WAN...
Build vs. Buy – A Follow-up Q&A with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
Platform or Point Solution: Which one is right for you?
When you have to make a change to your contact center, you’re faced with a lot of decisions. First off, you have to choose - do...