Costly Hidden Expenses of Software Sales
We’ve helped a lot of clients buy new technology. In our experience, there are 6 main causes of hidden expenses in contact center...
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What is Desktop as a Service (DaaS) and Why Should You Care?
DaaS, also known as Digital Workspace, Digital Desktop, or Cloud Desktop, is a virtual desktop delivered to end-users over the...
Three Tips to Escape the Chaos of Buying Tech
Buying enterprise tech takes a lot more than just comparing prices online during Cyber Monday. It’s a full-scale project, full of...
The Part-Time Buyer’s Dilemma
...One of the biggest challenges for part-time buyers is navigating the complex web of stakeholders involved in any large purchase...
Needs & Values – How We Match Clients and Vendors In The Buying Process
When it comes to finding the right technology for your company, there are two major components from CXponent’s perspective in...
Building Transparent Alignment During the Buying Cycle
...The key to building alignment between stakeholders during a buying cycle is validation and consensus-building. Validation helps...
Want to dominate the customer satisfaction game?
If you want to build a call center that consistently delivers outstanding customer results and furthers the relationship with your...
How to Qualify if Someone is Trustworthy in Business? (Especially in the Sales Cycle)
Trust. It is a funny word. It is one of those words that is almost impossible to define without using the word itself. It is also...
Capabilities vs. Co-dependence: The Competitive Positioning of VARs & Consultants
No tech implementation is seamless. No matter how realistic the expectations, most people hit a point where realize they need...