Technology Advisors: Prioritizing Objectives to Unify Buyers & Sellers
Technology advisors are firms that continually research and evaluate every cloud vendor. A good advisor is able to align business...
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Building & Optimizing the Communication Pillar of the Tech Stack – A Follow-up Q&A with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
What is Technical Debt and Why Should I Care?
Debt can come in many forms, but in any context, it is typically not a good thing to have. Technical debt is an often...
4 Tips to Making Smart Decisions When Buying Tech
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so...
Catalyst Club Episode 5 – Getting people on board technology transformations with Rich Mozack
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those...
How Artificial Intelligence Benefits Contact Center Agents and Enhances Customer Experience
But what exactly is AI and how can it help in a contact center environment? Put simply, AI is an advanced application that uses...
Catalyst Club Podcast Episode 4 – Build vs. Buy – how to determine the path forward with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
Avoiding Buyer’s Remorse – How to Live The ‘No Regerts’ Life
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still...
What’s the Fastest Way to Build Trust During the Vendor Selection Process?
Have you used one of those Carvana Car Vending Machines? Maybe you’ve seen them: huge spirals of cars. Once you buy a car, you go...