Costly Hidden Expenses of Software Sales
We’ve helped a lot of clients buy new technology. In our experience, there are 6 main causes of hidden expenses in contact center...
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Mapping it Out: Navigating the Wilderness of IT Change Management
In our experience, companies often spend a huge amount of effort choosing a new technology to purchase while glossing over key...
The Part-Time Buyer’s Dilemma
...One of the biggest challenges for part-time buyers is navigating the complex web of stakeholders involved in any large purchase...
Needs & Values – How We Match Clients and Vendors In The Buying Process
When it comes to finding the right technology for your company, there are two major components from CXponent’s perspective in...
Building Transparent Alignment During the Buying Cycle
...The key to building alignment between stakeholders during a buying cycle is validation and consensus-building. Validation helps...
Want to dominate the customer satisfaction game?
If you want to build a call center that consistently delivers outstanding customer results and furthers the relationship with your...
How to Qualify if Someone is Trustworthy in Business? (Especially in the Sales Cycle)
Trust. It is a funny word. It is one of those words that is almost impossible to define without using the word itself. It is also...
Capabilities vs. Co-dependence: The Competitive Positioning of VARs & Consultants
No tech implementation is seamless. No matter how realistic the expectations, most people hit a point where realize they need...
5 Things You Need to do Before You Start a Contact Center Implementation
Implementing a new contact center platform is truly something that can make or break your career. If you launch the right...