Want to dominate the customer satisfaction game?
If you want to build a call center that consistently delivers outstanding customer results and furthers the relationship with your...
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How to Qualify if Someone is Trustworthy in Business? (Especially in the Sales Cycle)
Trust. It is a funny word. It is one of those words that is almost impossible to define without using the word itself. It is also...
Capabilities vs. Co-dependence: The Competitive Positioning of VARs & Consultants
No tech implementation is seamless. No matter how realistic the expectations, most people hit a point where realize they need...
4 Ways to Immediately Improve Your Vendor Management Skills
To successfully execute your Customer Experience strategies, good technology vendor relationships are just as important as good...
5 Differences in Building vs. Buying Contact Center Technology
There’s an overwhelming number of SaaS vendors, and that number is only growing. Even when you narrow it down to just contact...
4 Tips to Making Smart Decisions When Buying Tech
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so...
Avoiding Buyer’s Remorse – How to Live The ‘No Regerts’ Life
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still...
6 Easy Steps to Get the Most Out of Your Vendor Demos
If you’re reading this, you’re likely in a role that involves buying tech. And if you’re in that role, you almost certainly have...
What’s the Fastest Way to Build Trust During the Vendor Selection Process?
Have you used one of those Carvana Car Vending Machines? Maybe you’ve seen them: huge spirals of cars. Once you buy a car, you go...