5 Differences in Building vs. Buying Contact Center Technology
There’s an overwhelming number of SaaS vendors, and that number is only growing. Even when you narrow it down to just contact...
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Top 5 Customer Experience Tools All Credit Unions Should Have
Credit Union members are different. On average, they’re older than banking members, and they have higher levels of education and...
4 Tips to Making Smart Decisions When Buying Tech
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so...
Catalyst Club Episode 5 – Getting people on board technology transformations with Rich Mozack
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those...
Avoiding Buyer’s Remorse – How to Live The ‘No Regerts’ Life
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still...
Catalyst Club Podcast Episode 3 – Building and Optimizing the Communication Pillar of Your Tech Stack with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
CXponent Event Recap: Cloud & Shades
We recently hosted Cloud & Shades, an event at the J Parker, a rooftop bar near historic Lincoln Park in Chicago, Illinois. If you...
Navigating the Channel – How a Partner Helps You Buy Tech Better
There are thousands upon thousands of technology vendors vying for your attention, with more companies hitting the market every...
There’s No “Right Way” To Buy Tech, But There IS a “Best Way”!
In the late 1900’s, we mean, the 90’s, there was an ad campaign: There’s No Wrong Way to Eat a Reese’s. There’s many examples of...