by Ashley Colon | Sep 26, 2023 | blog, Change Management, Deployment, Marketplace and Vendor Navigation, Planning
We wish buying tech was as simple as vendors claim it to be. Apparently, all you need to do is complete a few demos, pick a provider, pay an implementation fee, and bam! – you’re up and running. But it’s never that quick and easy. Often, software sales get stuck...
by Ashley Colon | Sep 7, 2023 | blog, Change Management, Deployment, Planning
Planning an IT implementation is like planning a family vacation: exhausting. Sure, everyone has the same goal (relax on the beach; do some hiking; launch a cloud-based CCaaS solution), and you start by choosing a destination (Jackson Hole, San Diego, IT security...
by Ashley Colon | Aug 23, 2023 | blog, Change Management, Collaboration, Marketplace and Vendor Navigation, Planning
Buying enterprise tech is like an escape room. Coworkers are all convinced they know the right way to escape the room (purchase and implement a new product). There’s a ticking timer constantly reminding you how far behind you are. You’re never sure if you’re on the...
by Ashley Colon | Aug 16, 2023 | blog, Change Management
Remote work is here to stay. According to Forbes, over 40% of the American workforce is either hybrid or fully remote. These numbers are only increasing, and projections indicate that over 32 million Americans will have hybrid/remote jobs by 2025. And studies show...
by Joe Rice | Dec 13, 2022 | Change Management, Deployment
Implementing a new contact center platform is truly something that can make or break your career. If you launch the right platform, you’re a hero – you save the company money, improve customer satisfaction, and give your organization a competitive advantage. But if...
by Joe Rice | Nov 7, 2022 | Change Management, Deployment
You may not believe it but buying enterprise tech is the fun part of the job. The harder part of the job is the implementation. A bad deployment can hamstring your company, waste resources, and prevent people from doing basic job functions. Implementations make or...