CCaaS Operating Models
A successful CX transformation involves more than just implementing new technology. One of the key factors of any CX project is...
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Do you Have the Resources to Transform Your Business?
It sounds like a simple question, and you’re probably thinking: Yes, of course, I do! The business is operating, my staff is...
Omnichannel Contact Centers – 3 Benefits Your Business Can’t Afford to Ignore
In today's digital age, customers interact with brands through various channels including social media, live chat, phone, and...
Building & Optimizing the Communication Pillar of the Tech Stack – A Follow-up Q&A with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
5 Steps to Prepare for an Enterprise Tech Deployment
You may not believe it but buying enterprise tech is the fun part of the job. The harder part of the job is the implementation. A...
What’s the Difference Between CCaaS and UCaaS?
If you work in tech, you’re no stranger to acronyms. Some are commonplace (it’s pronounced “gif”) some are redundant (SD-WAN...
Build vs. Buy – A Follow-up Q&A with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
4 Ways to Reduce The Hidden Cost of Toggling Between Applications
Multitasking used to be a strength people bragged about in job interviews. In today’s workforce, however, multitasking is a basic...
What is Technical Debt and Why Should I Care?
Debt can come in many forms, but in any context, it is typically not a good thing to have. Technical debt is an often...