by Ashley Colon | Sep 26, 2023 | blog, Change Management, Deployment, Marketplace and Vendor Navigation, Planning
We wish buying tech was as simple as vendors claim it to be. Apparently, all you need to do is complete a few demos, pick a provider, pay an implementation fee, and bam! – you’re up and running. But it’s never that quick and easy. Often, software sales get stuck...
by Ashley Colon | Sep 7, 2023 | blog, Change Management, Deployment, Planning
Planning an IT implementation is like planning a family vacation: exhausting. Sure, everyone has the same goal (relax on the beach; do some hiking; launch a cloud-based CCaaS solution), and you start by choosing a destination (Jackson Hole, San Diego, IT security...
by Ashley Colon | Aug 23, 2023 | blog, Change Management, Collaboration, Marketplace and Vendor Navigation, Planning
Buying enterprise tech is like an escape room. Coworkers are all convinced they know the right way to escape the room (purchase and implement a new product). There’s a ticking timer constantly reminding you how far behind you are. You’re never sure if you’re on the...
by Joe Rice | Dec 5, 2022 | Design, Planning
A successful CX transformation involves more than just implementing new technology. One of the key factors of any CX project is the operating model you build moving forward. Gartner writes that an operating model “is the blueprint for how value will be created and...
by Joe Rice | Dec 2, 2022 | Finance, Planning
It sounds like a simple question, and you’re probably thinking: Yes, of course, I do! The business is operating, my staff is getting paid, and everything is working as it should. That means we have enough resources, right? But IT transformation takes more than that....
by Joe Rice | Dec 1, 2022 | Design, Planning
In today’s digital age, customers interact with brands through various channels including social media, live chat, phone, and email. As a result, it’s become more critical than ever for businesses to have a robust omnichannel contact center solution in...
