by Joe Rice | Nov 1, 2022 | Design, Planning
If you work in tech, you’re no stranger to acronyms. Some are commonplace (it’s pronounced “gif”) some are redundant (SD-WAN network) and some sound so obscure you need to google them just to be sure what they’re even describing. And if you work with cloud technology?...
by Joe Rice | Oct 31, 2022 | Design, Planning
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and Aon, Dominic is no stranger to contact center transformation. On episode 3 of the Catalyst Club Podcast, we discussed an increasingly...
by Joe Rice | Oct 10, 2022 | Design, Planning
When you have to make a change to your contact center, you’re faced with a lot of decisions. First off, you have to choose – do you build a custom solution or buy prepackaged software? You might think that choosing to buy new software is the easiest path...
by Joe Rice | Oct 5, 2022 | Design, Planning
There’s an overwhelming number of SaaS vendors, and that number is only growing. Even when you narrow it down to just contact center software, it’s impossible for just one person to keep track of all the different vendors and tools in the market. Each vendor is...
by Joe Rice | Sep 21, 2022 | Design, Planning
Credit Union members are different. On average, they’re older than banking members, and they have higher levels of education and homeownership than non-members. On top of that, credit union members are typically members for over a decade. These differences are more...
by Joe Rice | Sep 12, 2022 | Design, Marketplace and Vendor Navigation, Planning, Selection
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so much to think about… that you end up not even making a decision at all. Studies show that the more choices you have, the harder it is to...
