by Joe Rice | May 10, 2023 | Uncategorized
Why Should You Trust The Technology Solutions Advisory Channel To Help Guide Your Purchase & Implementation — In today’s fiercely competitive business landscape, SaaS platforms are constantly on the lookout to enhance their customer experience...
by Joe Rice | Apr 13, 2023 | Deployment, Marketplace and Vendor Navigation
Being a part-time buyer can be an overwhelming task, especially when tasked with making a large purchase for your organization without the full-time resources and expertise to rely on. It can be stressful to balance executive expectations and team delivery, and to...
by Joe Rice | Apr 6, 2023 | Deployment, Marketplace and Vendor Navigation
When it comes to finding the right technology for your company, there are two major components from CXponent’s perspective in ensuring a good match and therefore a successful buying cycle – making sure there is harmony between the needs and values of our client...
by Joe Rice | Mar 30, 2023 | Deployment, Marketplace and Vendor Navigation
When it comes to technology buying decisions, there are a few major groups that need to be aligned in order for the process to go smoothly. These include (but aren’t limited to) CTOs, VP of Operations, Finance, and IT buyers. The challenge is in getting everyone on...
by Joe Rice | Mar 21, 2023 | Deployment, Marketplace and Vendor Navigation
How can your call center build a customer-centric culture, experience, and reputation? You could come up with a new call routing flow, better call deflection techniques, new talk track scripts, new targets and financial incentives, but those are workarounds, bandaids....
