by Joe Rice | Aug 23, 2022 | Design, Selection
Artificial Intelligence (AI) has been a topic of curiosity since the classic movie, 2001: A Space Odyssey. But what exactly is AI and how can it help in a contact center environment? Put simply, AI is an advanced application that uses real-time data and leading...
by Joe Rice | Aug 15, 2022 | Design, Selection
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and Aon, Dominic is no stranger to contact center transformation. That’s why we were so excited to sit down with him on the Catalyst Club...
by Joe Rice | Jul 31, 2022 | Design, Finance, Marketplace and Vendor Navigation, Planning, Selection
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still yearn for it, days/weeks/months later, you’ll be less inclined to regret your decision when you buy it. Unfortunately, when it comes to...
by Joe Rice | Jul 31, 2022 | Design, Planning
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the end user’s side, where terrible digital employee experience led him to want to learn more about the technical side of things, and...
by Joe Rice | Jul 18, 2022 | Uncategorized
If you’re reading this, you’re likely in a role that involves buying tech. And if you’re in that role, you almost certainly have had to sit through meetings that are (no offense) a waste of your time. It comes with the role – as an IT leader, people value your...