Catalyst Club Episode 5 – Getting people on board technology transformations with Rich Mozack
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those...
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How Artificial Intelligence Benefits Contact Center Agents and Enhances Customer Experience
But what exactly is AI and how can it help in a contact center environment? Put simply, AI is an advanced application that uses...
Catalyst Club Podcast Episode 4 – Build vs. Buy – how to determine the path forward with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
Avoiding Buyer’s Remorse – How to Live The ‘No Regerts’ Life
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still...
Catalyst Club Podcast Episode 3 – Building and Optimizing the Communication Pillar of Your Tech Stack with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
CXponent Event Recap: Cloud & Shades
We recently hosted Cloud & Shades, an event at the J Parker, a rooftop bar near historic Lincoln Park in Chicago, Illinois. If you...
7 Proven Ways to Stack Contract Negotiations in Your Favor When Buying Tech
Sometimes, the process of buying tech can feel like you’re on rails. The vendor leads your team through some demos, gives you...
Buying Tech: It’s Like House Hunters But With Even More Requirements
The best part of House Hunters is the fact that none of the couples come to the realtor with the same requirements for their new...
Blockers of Change: What kind of organization are you?
Change is hard, so getting to the root of the problem of why you aren't making progress is key. Take our quiz and find out what...