Top 5 Customer Experience Tools All Credit Unions Should Have
Credit Union members are different. On average, they’re older than banking members, and they have higher levels of education and...
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4 Tips to Making Smart Decisions When Buying Tech
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so...
Catalyst Club Episode 5 – Getting people on board technology transformations with Rich Mozack
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those...
How Artificial Intelligence Benefits Contact Center Agents and Enhances Customer Experience
But what exactly is AI and how can it help in a contact center environment? Put simply, AI is an advanced application that uses...
Catalyst Club Podcast Episode 4 – Build vs. Buy – how to determine the path forward with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
Avoiding Buyer’s Remorse – How to Live The ‘No Regerts’ Life
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still...
Catalyst Club Podcast Episode 3 – Building and Optimizing the Communication Pillar of Your Tech Stack with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
CXponent Event Recap: Cloud & Shades
We recently hosted Cloud & Shades, an event at the J Parker, a rooftop bar near historic Lincoln Park in Chicago, Illinois. If you...
7 Proven Ways to Stack Contract Negotiations in Your Favor When Buying Tech
Sometimes, the process of buying tech can feel like you’re on rails. The vendor leads your team through some demos, gives you...