Costly Hidden Expenses of Software Sales
We’ve helped a lot of clients buy new technology. In our experience, there are 6 main causes of hidden expenses in contact center...
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Mapping it Out: Navigating the Wilderness of IT Change Management
In our experience, companies often spend a huge amount of effort choosing a new technology to purchase while glossing over key...
Three Tips to Escape the Chaos of Buying Tech
Buying enterprise tech takes a lot more than just comparing prices online during Cyber Monday. It’s a full-scale project, full of...
Technology Advisors: Prioritizing Objectives to Unify Buyers & Sellers
Technology advisors are firms that continually research and evaluate every cloud vendor. A good advisor is able to align business...
4 Tips to Narrow Down the Market
Take charge of your buying journey. With around 150,000 B2B SaaS companies in the market, finding the perfect fit for your needs...
Navigating Vendor Ecosystems
Partnering with a best-in-class Technology Solutions Advisory (TSA) firm like CXPonent is your key to successfully navigating...
The Part-Time Buyer’s Dilemma
...One of the biggest challenges for part-time buyers is navigating the complex web of stakeholders involved in any large purchase...
Capabilities vs. Co-dependence: The Competitive Positioning of VARs & Consultants
No tech implementation is seamless. No matter how realistic the expectations, most people hit a point where realize they need...
CCaaS Operating Models
A successful CX transformation involves more than just implementing new technology. One of the key factors of any CX project is...