by Joe Rice | Aug 29, 2022 | Deployment, Design, Finance, Planning, Selection
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those years spent as a CIO), Rich has helped several companies completely revolutionize their IT spending. From network design to business...
by Joe Rice | Jul 31, 2022 | Design, Finance, Marketplace and Vendor Navigation, Planning, Selection
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still yearn for it, days/weeks/months later, you’ll be less inclined to regret your decision when you buy it. Unfortunately, when it comes to...
by Joe Rice | Jul 31, 2022 | Design, Planning
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the end user’s side, where terrible digital employee experience led him to want to learn more about the technical side of things, and...
by Joe Rice | Jun 7, 2022 | Deployment, Design, Finance, Marketplace and Vendor Navigation, Planning, Selection
We recently hosted Cloud & Shades, an event at the J Parker, a rooftop bar near historic Lincoln Park in Chicago, Illinois. If you missed it, well, we feel bad for you. It was a great way to network, connect with old friends, and make some new friends. Attendees...
by Joe Rice | Apr 29, 2022 | Finance, Marketplace and Vendor Navigation, Planning, Selection
There are thousands upon thousands of technology vendors vying for your attention, with more companies hitting the market every month. It’s a huge vendor ecosystem and trying to find the right vendor can feel like trying to navigate the ocean. This is why technology...
by Joe Rice | Apr 26, 2022 | Marketplace and Vendor Navigation, Planning
In the late 1900’s, we mean, the 90’s, there was an ad campaign: There’s No Wrong Way to Eat a Reese’s. There’s many examples of these ads online if you want a headrush of nostalgia, but it’s pretty straightforward – each ad features some celebrity or expert eating a...