by Joe Rice | Mar 14, 2023 | Deployment, Marketplace and Vendor Navigation
Trust. It is a funny word. It is one of those words that is almost impossible to define without using the word itself. It is also one the most important elements for any successful business or business endeavor – including the buying process. Before we get too...
by Joe Rice | Mar 9, 2023 | Deployment, Marketplace and Vendor Navigation
You just signed the deal. The ink is barely dry; the e-signature was submitted seconds ago. Congratulations! You’ve reached the pinnacle of inflated expectations when purchasing enterprise tech. Capabilities, functionality, price, AI, operating efficiencies – you want...
by Joe Rice | Dec 13, 2022 | Change Management, Deployment
Implementing a new contact center platform is truly something that can make or break your career. If you launch the right platform, you’re a hero – you save the company money, improve customer satisfaction, and give your organization a competitive advantage. But if...
by Joe Rice | Dec 5, 2022 | Deployment, Marketplace and Vendor Navigation
To successfully execute your Customer Experience strategies, good technology vendor relationships are just as important as good technology. Even with the most cutting-edge solution, a strained relationship with the vendor can hinder progress. Vendors act as an...
by Joe Rice | Nov 7, 2022 | Change Management, Deployment
You may not believe it but buying enterprise tech is the fun part of the job. The harder part of the job is the implementation. A bad deployment can hamstring your company, waste resources, and prevent people from doing basic job functions. Implementations make or...
by Joe Rice | Oct 24, 2022 | Deployment, Finance
Multitasking used to be a strength people bragged about in job interviews. In today’s workforce, however, multitasking is a basic job requirement. Employees in every department are constantly balancing a huge array of applications, notifications, messages,...