by Joe Rice | Jul 31, 2022 | Design, Finance, Marketplace and Vendor Navigation, Planning, Selection
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still yearn for it, days/weeks/months later, you’ll be less inclined to regret your decision when you buy it. Unfortunately, when it comes to...
by Joe Rice | Jul 31, 2022 | Design, Planning
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the end user’s side, where terrible digital employee experience led him to want to learn more about the technical side of things, and...
by Joe Rice | Jun 7, 2022 | Deployment, Design, Finance, Marketplace and Vendor Navigation, Planning, Selection
We recently hosted Cloud & Shades, an event at the J Parker, a rooftop bar near historic Lincoln Park in Chicago, Illinois. If you missed it, well, we feel bad for you. It was a great way to network, connect with old friends, and make some new friends. Attendees...
by Joe Rice | May 31, 2022 | Design, Finance, Selection
Sometimes, the process of buying tech can feel like you’re on rails. The vendor leads your team through some demos, gives you their standard contract, and then gets you set up on their implementation plan. Even if you wanted to, it’s difficult to know when you can...
by Joe Rice | May 11, 2022 | Design, Marketplace and Vendor Navigation, Selection
The best part of House Hunters is the fact that none of the couples come to the realtor with the same requirements for their new home. Never. One always wants to be in the city while the other in the country. One wants a large yard while the other wants nothing to do...
by Joe Rice | Apr 20, 2022 | Change Management, Deployment, Design, Finance, Planning, Selection
Change is hard, so getting to the root of the problem of why you aren’t making progress is key. Take our quiz and find out what kind of blockers of change your organization is dealing with. 1. Your employees tend to: A. Have good ideasB. Work well togetherC....