What is Technical Debt and Why Should I Care?
Debt can come in many forms, but in any context, it is typically not a good thing to have. Technical debt is an often...
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Platform or Point Solution: Which one is right for you?
When you have to make a change to your contact center, you’re faced with a lot of decisions. First off, you have to choose - do...
5 Differences in Building vs. Buying Contact Center Technology
There’s an overwhelming number of SaaS vendors, and that number is only growing. Even when you narrow it down to just contact...
Top 5 Customer Experience Tools All Credit Unions Should Have
Credit Union members are different. On average, they’re older than banking members, and they have higher levels of education and...
4 Tips to Making Smart Decisions When Buying Tech
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so...
Catalyst Club Episode 5 – Getting people on board technology transformations with Rich Mozack
It’s easy to talk about IT transformation. But Rich Mozak has actually done it. As an IT leader for over 20 years (10 of those...
How Artificial Intelligence Benefits Contact Center Agents and Enhances Customer Experience
But what exactly is AI and how can it help in a contact center environment? Put simply, AI is an advanced application that uses...
Catalyst Club Podcast Episode 4 – Build vs. Buy – how to determine the path forward with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
Avoiding Buyer’s Remorse – How to Live The ‘No Regrets’ Life
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still...