Building & Optimizing the Communication Pillar of the Tech Stack – A Follow-up Q&A with Taylor Wilkerson
Taylor is a wizard of contact center technology because he has been on both sides of the contact center. First as an Agent on the...
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5 Steps to Prepare for an Enterprise Tech Deployment
You may not believe it but buying enterprise tech is the fun part of the job. The harder part of the job is the implementation. A...
What’s the Difference Between CCaaS and UCaaS?
If you work in tech, you’re no stranger to acronyms. Some are commonplace (it’s pronounced “gif”) some are redundant (SD-WAN...
Build vs. Buy – A Follow-up Q&A with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and...
4 Ways to Reduce The Hidden Cost of Toggling Between Applications
Multitasking used to be a strength people bragged about in job interviews. In today’s workforce, however, multitasking is a basic...
What is Technical Debt and Why Should I Care?
Debt can come in many forms, but in any context, it is typically not a good thing to have. Technical debt is an often...
Platform or Point Solution: Which one is right for you?
When you have to make a change to your contact center, you’re faced with a lot of decisions. First off, you have to choose - do...
5 Differences in Building vs. Buying Contact Center Technology
There’s an overwhelming number of SaaS vendors, and that number is only growing. Even when you narrow it down to just contact...
Top 5 Customer Experience Tools All Credit Unions Should Have
Credit Union members are different. On average, they’re older than banking members, and they have higher levels of education and...