You may not believe it but buying enterprise tech is the fun part of the job. The harder part of the job is the implementation. A bad deployment can hamstring your company, waste resources, and prevent people from doing basic job functions. Implementations make or...
What’s the Difference Between CCaaS and UCaaS?
If you work in tech, you’re no stranger to acronyms. Some are commonplace (it’s pronounced “gif”) some are redundant (SD-WAN network) and some sound so obscure you need to google them just to be sure what they’re even describing. And if you work with cloud technology?...
Build vs. Buy – A Follow-up Q&A with Dominic Pasta
Dominic Pasta has a lot of knowledge when it comes to technology transformations. With experience at Groupon, Rocket Mortgage, and Aon, Dominic is no stranger to contact center transformation. On episode 3 of the Catalyst Club Podcast, we discussed an increasingly...
4 Ways to Reduce The Hidden Cost of Toggling Between Applications
Multitasking used to be a strength people bragged about in job interviews. In today’s workforce, however, multitasking is a basic job requirement. Employees in every department are constantly balancing a huge array of applications, notifications, messages,...
What is Technical Debt and Why Should I Care?
Debt can come in many forms, but in any context, it is typically not a good thing to have. Technical debt is an often misunderstood term that refers to the consequences of making short-term decisions when it comes to software and IT. It's not just financial debt; it's...
Platform or Point Solution: Which one is right for you?
When you have to make a change to your contact center, you’re faced with a lot of decisions. First off, you have to choose - do you build a custom solution or buy prepackaged software? You might think that choosing to buy new software is the easiest path forward. But...
5 Differences in Building vs. Buying Contact Center Technology
There’s an overwhelming number of SaaS vendors, and that number is only growing. Even when you narrow it down to just contact center software, it’s impossible for just one person to keep track of all the different vendors and tools in the market. Each vendor is...
Top 5 Customer Experience Tools All Credit Unions Should Have
Credit Union members are different. On average, they’re older than banking members, and they have higher levels of education and homeownership than non-members. On top of that, credit union members are typically members for over a decade. These differences are more...
4 Tips to Making Smart Decisions When Buying Tech
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so much to think about… that you end up not even making a decision at all. Studies show that the more choices you have, the harder it is to...