by Joe Rice | Mar 21, 2023 | Deployment, Marketplace and Vendor Navigation
How can your call center build a customer-centric culture, experience, and reputation? You could come up with a new call routing flow, better call deflection techniques, new talk track scripts, new targets and financial incentives, but those are workarounds, bandaids....
by Joe Rice | Mar 14, 2023 | Deployment, Marketplace and Vendor Navigation
Trust. It is a funny word. It is one of those words that is almost impossible to define without using the word itself. It is also one the most important elements for any successful business or business endeavor – including the buying process. Before we get too...
by Joe Rice | Mar 9, 2023 | Deployment, Marketplace and Vendor Navigation
You just signed the deal. The ink is barely dry; the e-signature was submitted seconds ago. Congratulations! You’ve reached the pinnacle of inflated expectations when purchasing enterprise tech. Capabilities, functionality, price, AI, operating efficiencies – you want...
by Joe Rice | Dec 5, 2022 | Deployment, Marketplace and Vendor Navigation
To successfully execute your Customer Experience strategies, good technology vendor relationships are just as important as good technology. Even with the most cutting-edge solution, a strained relationship with the vendor can hinder progress. Vendors act as an...
by Joe Rice | Sep 12, 2022 | Design, Marketplace and Vendor Navigation, Planning, Selection
Analysis paralysis is real. It’s what happens when you need to decide, but are faced with so many choices, so much data, and so much to think about… that you end up not even making a decision at all. Studies show that the more choices you have, the harder it is to...
by Joe Rice | Jul 31, 2022 | Design, Finance, Marketplace and Vendor Navigation, Planning, Selection
There’s an old saying that states that the best way to avoid buyer’s remorse is not to buy something right away. If you still yearn for it, days/weeks/months later, you’ll be less inclined to regret your decision when you buy it. Unfortunately, when it comes to...