Boost CX & Agent Performance with Sanas: Accent Neutralization for Five9, Genesys and Zoom
Stronger CX without switching platforms. CXponent helps contact center leaders deploy Sanas AI to enhance communication, boost...
Why 85% of AI Pilots Fail in CX — And How to Beat the Odds
Most AI in CX projects under-deliver. Get a 4-step roadmap for planning and piloting AI initiatives that deliver measurable...
Costly Hidden Expenses of Software Sales
We’ve helped a lot of clients buy new technology. In our experience, there are 6 main causes of hidden expenses in contact center...
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DDoS Attack Anxiety: Is Your Infrastructure Ready to Handle Something This Big?
DDoS have been around for a while, but that doesn’t make them any less devastating. Since 1999, companies like Sony and US Bank...
Mapping it Out: Navigating the Wilderness of IT Change Management
In our experience, companies often spend a huge amount of effort choosing a new technology to purchase while glossing over key...
What is Desktop as a Service (DaaS) and Why Should You Care?
DaaS, also known as Digital Workspace, Digital Desktop, or Cloud Desktop, is a virtual desktop delivered to end-users over the...
Three Tips to Escape the Chaos of Buying Tech
Buying enterprise tech takes a lot more than just comparing prices online during Cyber Monday. It’s a full-scale project, full of...
How to Revolutionize your IT Organization with a Culture Map
Remote work is here to stay. Supporting a changing workforce requires more than just new tools and technology. A change in...
Technology Advisors: Prioritizing Objectives to Unify Buyers & Sellers
Technology advisors are firms that continually research and evaluate every cloud vendor. A good advisor is able to align business...